We guarantee product quality.
If you receive a damaged item or one that does not match your order from Start Bright, please send us a photo via WhatsApp showing the item. You can then return the item to us in the same condition and original packaging as when you received it, within 24 hours of receipt.
Once we receive the item, we will inspect it. If a defect or damage is found, we will immediately begin the process of refunding your money, including both the price of the item and the shipping and delivery fees.
Order Cancellation Policy:
If you place an order within 12 hours of placing it, you cannot cancel it, as your order will be ready for delivery by then.
Note:
When you return an order, the shipping or delivery fees will have been deducted from your payment. The refund will only cover the price of the item itself; we cannot refund the shipping fees.